Hosted PBX Solutions Combine Innovation and Simplicity

Quality calls for any user at any location throughout Northeast Ohio.

Free yourself from managing carriers, phone systems and vendors and provide advanced end-user features and world-class voice services to any user, in any location, for a predictable monthly fee.

With DCT’s HPBX (Hosted VoIP) cloud-based communications solution, you enjoy the flexibility of hosted services with the call quality and control that ensures your customers reach you when they need to.

There is no complex hardware to install or maintain, and no technical expertise is required to manage and use your phone system.

Let DCT help you revolutionize the way you connect with your customers and each other as your Hosted VoIP provider.

Why move your communications to the DCT Cloud?

Enjoy Superior Quality and Unrivaled Reliability.

Built on superior network architecture, DCT’s HPBX delivers the clarity, consistency and reliable service that is crucial to your business – every time you pick up the phone.

Improve Your Bottom Line.

Reduce your monthly communication expenses with free in-network calling and unlimited usage*, while eliminating the capital required to purchase new equipment.

Enable Remote Workers and Road Warriors to be Efficient.

DCT’s HPBX provides mobile and remote employees access to the same tools as employees in the office.  “Find me, follow me”, “Anywhere”, click-to-dial call control, on-phone corporate directory, unified messaging and other features enable your team to be more efficient, regardless of their location.

Facilitate Ease of Use.

With DCT’s powerful and easy-to-use Administrator Portal, your staff has administrative control to manage their communications system in their own time without racking up costly move, add and change fees.  End users can easily configure their own services through the Personal Portal with the simple click of a mouse.

Manage Only One Inbox.

Unified messaging delivers multiple types of messaging (voice mail, email and fax) to a single email inbox.  Your users can share and manage their communications in the most convenient or effective way.

*Some restrictions may apply. Internet speed and quality may affect the number of users that can be supported per location.

Hosted PBX (Hosted VoIP) Solutions

DCT’s business-class Hosted PBX solutions enable you to eliminate the cost and complexity of onsite PBX equipment by connecting to a PBX in the cloud.  Hosted PBX is a fully scalable solution that grows with your business so you only pay for what you need. You enjoy a predictable, per-station pricing model with lower capital and operating expenses, while providing users full HPBX features and functionality without purchasing new equipment. The DCT HPBX offers:

  • Easy-to-use Graphic User Interface (GUI) or web-based administrator with full PBX capabilities.
  • Access to the DCT web portal for real-time changes to phone configuration and features.
  • Leading edge unified communications, including find me-follow me, simultaneous ring and voice mail to e-mail.
  • Full range of IP phones, from basic desktop to full featured executive handsets and operator consoles.
  • Disaster recovery and business continuity capabilities.
  • Free local and site-to-site calling with abbreviated dialing between company locations.

DCT HPBX Features

  • Enterprise-class Hosted IP phone system
  • Unlimited local and long distance service*
  • Direct Inward Dial (DID) and voicemail per user
  • “Plug and play” IP handsets included

Unified Communications Features

  • Unified messaging (voicemail/fax in email)
  • Advanced mobility features
  • PC call control (click-to-dial)
  • PC and phone-based corporate directory

Add-ons and Applications

  • Automated Attendant
  • Receptionist and Administrative Assistant
  • Call Recording
  • Microsoft Lync
  • CRM integration

*Some restrictions may apply.  Internet speed and quality may affect the number of users that can be supported per location.

The DCT HPBX Portal

The DCT Portal seamlessly integrates world-class technologies into a single, centralized interface that offers intuitive navigation, interpretation and analysis of key management, monitoring, and performance statistics. At no additional cost to you, the Portal eliminates costly charges associated with moves, adds and changes and enables you to control:

  • Both administrative and end-user functions
  • PBX and telephony features such as: call flow and control, music on hold, call center, reporting, ACD, hunt groups, conferencing, etc. - End-user passwords, access and management
  • Business continuity and disaster recovery

The DCT HPBX Assistant Toolbar

Unleash the full power of DCT’s HPBX and experience advanced call control features right from your browser or email. Two feature-rich desktop toolbars provide users with controls to access their voice services conveniently and efficiently. Features include:

  • Pop-up right-click-to-dial from any webpage or Outlook contact
  • Call notifications with caller ID - Full call control with conferencing and transfer
  • View call history with one click callback
  • Call features such as: simultaneous ring, call forward all/no answer/busy, Do Not Disturb, remote office
  • Seamlessly search corporate and Outlook directories
  • Available for use with Internet Explorer and Outlook in Windows environments

The DCT HPBX Call Recording

DCT’s integrated Call Recording solution frees you from the endless cycle of purchasing, supporting, upgrading and ultimately replacing premise-based recording solutions.

  • Search, retrieve and export recorded calls based upon criteria such as agent, calling party, date/time or custom tags.
  • Record all associated user calls, both inbound and outbound. With Basic Recording, recordings are transferred to a customer server via FTP every 1-2 minutes. Standard Recording allows recordings to be managed via portal access.

Receptionist Console

The DCT Receptionist Console gives receptionists and administrators an intuitive tool to manage incoming calls. This PC application provides a user-friendly interface to perform all typical call control functions, while providing additional productivity enhancing features.

  • Point and click interface for answer, transfer, place call
  • Drag and drop to transfer or create conference calls
  • Choose destination of outgoing calls as desk phone, mobile phone, voice mail, or even create an email message
  • Audio still delivered via desk phone
  • Icon based user status (busy, idle, do not disturb, etc.)
  • Integrates with DCT Call Center for managing calls into queues
  • Corporate, Outlook and LDAP directories integrated on-screen
  • Allows for directed call pickup of any line

Call Center Solutions

Provide your contact center managers with enhanced control and deeper insight into overall contact center operations.  The DCT Call Center is designed to provide contact centers of all sizes with access to a broad range of features, delivering increased scalability and flexibility in an economical cloud services model.  By establishing a single cloud-based resource center across multiple locations, call centers can streamline operations and maximize staffing.  This unique model enables you to strike an appropriate balance between effectiveness and efficiency.

  • Call Center Management – Gain access to advanced messaging, routing, reporting and desktop management features regardless of budgetary constraints.
  • Setup Options – Use and pay for only the features you need while providing agents a familiar interface – PC, handset or both.
  • Centralized Management – Manage queue activity, monitor calls (regardless of agent location) and reroute them with a click of the mouse or from your smartphone/tablet.
  • Reporting – Review performance in real time with ad hoc reporting or through automated email delivery.
  • Recording – Retrieve and playback recorded calls, tag calls for quality management purposes and listen to calls live.
  • Control – Provide supervisors with unmatched control over agent productivity and allow administrators point-and-click configuration through the DCT Portal.
  • Extensible – Prebuilt integrations into popular CRM and messaging platforms.  Simple application integration through standards-based APIs.

Case Study | Akron Hardware

 

Past experiences in dealing with alternative service providers had been poor and Akron Hardware had chosen to return to a traditional “big carrier” for voice and data services. While the actual telecommunications services proved reliable, customer service and billing were difficult to manage. While paying a premium for reliable service was acceptable, Akron Hardware was interested in leveraging the latest services and technologies to meet the ever increasing demands of its customers.

 

View Case Study