Voice

Reliable, Cost-Efficient Voice Solutions for Any Size Organization

DCT provides a variety of reliable, cost-efficient voice products with flexible features and options for businesses with one location or hundreds of locations.

We offer local phone services, long distance services, calling card and conferencing services. DCT will customize an industry-leading voice solution to your current and future needs and usage patterns, while providing the convenience of one invoice, a single point of contact and outstanding customer support.

Dynamic Line Side

DCT's Dynamic Line Side services offer a range of reliable telephone and high-speed Internet services without dedicated voice and data channels. Our Dynamic Line Side Service provides flexible transfer of traffic based on usage to deliver maximum productivity and cost savings while maintaining the highest quality and accessibility. When voice lines are not in use, the extra bandwidth is automatically transferred to boost Internet access and data applications. The service offers:

  • Local phone service, dynamic Internet, static IP, managed router.
  • Analog voice handoff.
  • Greater efficiency by combining voice and Internet services on a single IP connection. The result is simplified network management and more efficient use of bandwidth.
  • True dynamic bandwidth where voice services aren't limited to a pre-determined number of business lines; both data and voice services can dynamically use all available bandwidth.
  • Full-feature functionality.
  • Flexible bandwidth options starting at 1.5 Mbps.
  • Disaster recovery and business continuity that can automatically redirect inbound calls to an alternate location(s) in the event of an interruption in service.

Dynamic with PRI

DCT's Dynamic with PRI services provide a variety of reliable telephone and high-speed Internet services. Dynamic with PRI eliminates dedicated voice and data channels, providing dynamic voice and data lines for flexible transfer of traffic based on usage. When there are no calls on voice lines, extra bandwidth is automatically transferred to enhance Internet access and data applications. Exceptional quality and accessibility is maintained while maximizing productivity and cost savings through:

  • Local phone service, dynamic Internet, static IP, managed router.
  • PRI voice handoff.
  • More efficiency by combining voice and Internet services on a single IP connection. The result is simplified network management and more efficient use of bandwidth.
  • True dynamic bandwidth where voice services aren't limited to a pre-determined number of business lines; both data and voice services can dynamically use all available bandwidth.
  • Full-feature functionality.
  • Flexible bandwidth options starting at 1.5 Mbps.
  • Disaster recovery and business continuity that can automatically redirect inbound calls to an alternate location(s) in the event of an interruption in service.

PRI

Our local voice service provides local access for Primary Branch Exchange (PBX) phone systems and can be customized based upon your unique requirements. We provide all-digital voice connections over your existing infrastructure, plus all the necessary features and functionality at one competitive price, including the ability to grow as your needs change. DCT's PRI service offers:

  • Direct Inward Dial (DID).
  • Superior, all-digital transmission quality.
  • Caller ID & Caller ID with name.
  • Disaster recovery and emergency routing options.
  • Improved network performance and trunking efficiency, plus support for advanced call center features to improve customer service.
  • The ability to use your existing PBX infrastructure to enable all-digital, high-speed voice applications.
  • Support for a range of voice applications.
  • Access to competitively priced long distance and toll free services.
  • Measured or flat-rate local calling.
  • Access via DS-1/T1, multiple DS-1s or a DS-3.
  • Disaster recovery and business continuity that can redirect inbound calls to an alternate location(s) in the event of an interruption in service.

Channelized T1

A Channelized T1 from DCT is a reliable, cost-effective solution to transmit voice or data. Digital trunks are provided via a T1 line with 24 channels that connect a PBX or key system to the central office for access to the Public Switched Telephone Network (PSTN), with the ability to transmit business voice or data services over the channels. DCT's Channelized T1 service features:

  • The ability to run several services, such as local telephone, long distance telephone, Internet and VoIP over a single circuit at the same time.
  • Reduced connections by carrying inbound, outbound or two-way traffic.
  • Analog or digital connections.
  • Configurable channels (all 24) to best fit your business requirements.
  • Direct Inward Dial (DID) support.

Long Distance Services

DCT's Long Distance services provide cost-effective in-state, state-to-state, international and toll-free business calling while delivering mission-critical reliability. Our Long Distance Services can help improve communications, get better control of costs, and simplify billing and invoices to save you time and hassle. Clear voice service is delivered over a high-performance digital communications network to place outbound long-distance calls over a dedicated or switched connection anywhere in the U.S. or across the world.

Switched Long Distance

Switched long distance is defined as calls that connect to the PSTN via the prescribed inter-exchange carrier (PIC) assigned to the outgoing telephone line. Switched long distance does not require additional equipment on the customer premises and call fees include per-minute-of-use charges for both the originating and terminating ends of the call.

Dedicated Long Distance

DCT's service provides local access to a national network via a local loop circuit using third-party provider facilities or customer-provided access. Dedicated long-distance call fees include monthly charges for the dedicated circuit and per-minutes-of-use-charges for the terminating end of the call. Dedicated long distance requires on-premise routing equipment. There are no per-minutes of use charges for the originating end of the call.

DCT's Long Distance services offer a number of benefits, including:

  • Lower usage rates and consolidated long distance traffic for interstate, intrastate and international calls anywhere in the world.
  • A high-performance, scalable network to easily accommodate current and future traffic.
  • Reliable and secure Tier 1, facilities-based network infrastructure.
  • Easier supplier management and billing with a single supplier with local presence and national reach.
  • Options for TDM or IP, dedicated or switched service.
  • Several cost-management packages, such as:
    • Custom account codes to track calls by project or client to monitor spending at the cost center or department, and to help protect against fraudulent use of long distance.
    • Call detail reports available for all long distance business plans to help analyze call traffic, trends and activity.

Domestic Toll Free Numbers

Toll free numbers offer customers an easy way to connect with your business or employees an easy way to connect or check email when away from the office. DCT's Toll Free service lets you receive inbound calls through an 8XX number with competitive usage rates from an extremely reliable network partner. With our service, you can choose from Dedicated Toll Free or Switched Toll Free solutions, plus a set of enhanced features to tailor the service to your needs. Optional features include:

  • Directory listing of your toll free number in yellow page and toll-free directories.
  • Call area selection to block calls from outside your service area to help reduce toll free costs.
  • Day of week, day of year (holiday) routing of calls from one location to another location in a different time zone to off uninterrupted support.
  • Dialed number identification service provides advance notification of the number being dialed by the incoming caller so you know how to answer the call.
  • Alternative routing reroutes calls to another location in the event of an emergency so business calls aren't lost.
  • Disconnect referral messages notify and redirect the customer to a new number so important calls aren't lost.
  • Geographic routing (originating number plan area (NPA), NPA-NXX or 10-digit automatic number identification (ANI), state or LATA of caller)
  • Direct termination overflow (DTO) routing enables business continuity on a local T1 or higher voice line for inbound calls if service impairment occurs or all available circuits are being used. DTO can automatically redirect calls to any telephone number.
  • Busy ring-no-answer (BRNA) routing.
  • Alternate call plan routing.
  • Payphone blocking to avoid the surcharge for payphone calls.
  • Percentage allocation routing allocates traffic to various terminating locations to avoid call congestion on your toll free line.
  • Real time automatic number identification delivery can pull customer information from a database before the call connects.
  • Time of day/time of interval routing reroutes toll free numbers by time of day, using 15-minute intervals.
  • Origin-of-call blocking restricts calls by state, LATA, NPA or NPA-NXX.
  • Origin-of-call, time-dependent and extension routing.
  • An available web portal empowers you to establish and manage routing of toll-free services based on your needs.

Calling Cards

DCT's Calling Card service offers convenient and affordable calling capabilities for employees on the road. They can call anywhere in the U.S., plus hundreds of other countries and even originate international calls from a number of countries. We also offer value added features, such as reorigination, speed dialing, directory assistance and real-time fraud monitoring.

Conferencing

DCT's Conference Calling service offers a number of audio and web conferencing tools to enable effective, cost efficient meetings with no contracts or monthly commitment. Participants can instantly collaborate on documents, applications and presentations from many locations without incurring travel expenses for onsite meetings or events. DCT's Conference Calling service provides:

  • Automated, no reservations required, operator assisted or web-conferencing options.
  • The ability to quickly bring people together for project reviews, demos or status updates.
  • The ability to bring hundreds or thousands of people together on the phone and incorporate the web for a more engaging virtual event.
  • Initiate calls 24 hours a day/7 days a week.
  • No reservations required and no time limit.
  • No operator assistance necessary.
  • Leader controls all conference commands.
  • No ongoing fees because costs are based on the length of each call and the number of participants.

Reservationless

Simply dial a toll free number and enter a conference code. No reservations are required and no operator assistance is needed. You can initiate a call at any time around the clock and there is no time limit to calls. The leader controls all conference commands and can dial out to all participants directly from the conference.

Operator Assisted

A live operator manages all of the details of your call, with a number of features available to customize your conference, such as:

  • Recording, polling and transcription services.
  • Participants access the conference by dialing a permanently supplied toll free number.
  • Operators place participants into the calls.
  • Operator assistance and other features are accessed using the buttons on your telephone keypad.

Web Conferencing

Host virtually any meeting via the Internet, which makes the meeting interactive and more effective while adding impact by guiding call participants through applications on their computer or tablet.

  • Available 24 hours a day/7 days a week.
  • No reservations required.
  • Features include: video integration (web cam and streaming video), online file transfer, live application viewing and sharing, desktop collaboration, record/edit/playback and attendee on-line polling.
  • An easy-to-use web-interface to control audio conferencing features, as well as share PowerPoint presentations or other desktop applications with other participants.
  • Integrate with other online collaboration platforms such as, Adobe Connect, Microsoft Lync Online, Microsoft Office Live Meeting, IBM LotusLive: Meetings, IBM LotusLive: Events, Cisco WebEx Meeting Center, Cisco WebEx Training Center, Cisco WebEx Support Center, Cisco WebEx Event Center

Tariff Information

Please download the PDFs below to review our tariff information.

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Testimonials

Working with an assigned account manager from DCT has certainly paid off for us. DCT has been very responsive and was able to quickly understand our communication needs and challenges. We partnered with DCT in developing enterprise strategic communication planning initiatives. They have helped us uncover and implement cost saving projects and continue to audit our environment for process and cost improvement. Perhaps the best compliment I can give DCT is that we feel our account manager is part of our team.

Jay Luteran
The City of Mentor, OH