DCT's Unified Communications (UC) suite helps improve employee productivity in the office and on the road by fully integrating voice, video, instant messaging & presence (IM&P), desktop sharing, and audio/web conferencing. Critical communications features are delivered in familiar applications such as Microsoft Outlook and Lync, Google Apps, and Salesforce.com -- ensuring user adoption -- and a consistent experience across desktop, tablet and mobile operating systems.
Why Unified Communications?
A fully integrated UC solution from DCT provides productivity enhancements and supports multi-platform access and control. Unlike other solutions, there's no need to rip and replace your current environment -- we easily integrate with your business where your associates already live and work. DCT delivers the features your organization needs from the cloud, enabling you to reach colleagues quicker, via methods they prefer, so you get the instantaneous responses you need.
Click here for a closer look at DCT's UC-One solution for tablets and mobile phones.
Benefits of DCT's UC Solution
- Easy-to-use applications in your preferred environment (Google, Microsoft or Apple)
- Instantaneous information exchange, immediate decision making, and improved organizational responsiveness -- resulting in enhanced productivity.
- Access UC features from any location with any device via easily-managed mobile applications that span the iOS and Android platforms.
- Enable simple collaboration and communication with remote workers and road warriors.
- Leverage the world-class DCT hosted voice platform for business continuity and application availability.
- Reduce or eliminate annual licensing agreements and/or hardware.
- Improve compliance and professionalism by providing business class instant messaging and video chatting security and logging in adherence to corporate policies.
Unified Communications Features
Audio & Web Conferencing
On-demand audio and web conferencing solutions complement the DCT Hosted PBX phone system with real-time collaboration capabilities. Support just a few participants with simple reservation-less conferencing, or enable enterprise-class scheduled conferencing with hundreds of participants. Great for product demos, webinars, or sharing work more closely with remote team members and clients.
Work in the email platform of your choice, integrated with your DCT Hosted PBX phone system and Unified Messaging. Whether you are using Microsoft Exchange and Outlook or Gmail, DCT will integrate your email with your other applications for a complete UC experience. You will benefit from Unified Messaging for just one inbox as the repository for all messages (email, voicemail and fax); click-to-dial from your email application; phone presence information displayed; and more.
Enjoy easy, face-to-face interactions with colleagues in any location via video-enabled HD voice desk phone, Windows or Mac soft clients, video conference room integration, video bridging service, or mobile phones and tablets.
Instant Messaging & Presence (IM&P)
With integrated phone status and calendar, our business class Instant Messaging & Presence (IM&P) enables users to exchange information and see colleagues' availability in real time. Includes multi-party chats and file sharing, with the security and logging required for adherence to corporate policies.
Whereas proprietary voice offerings have made integration and innovation challenging or impossible, DCT's applications and our open API architecture allow easy integration with your CRM, email and other applications important to your business.
- Integrate with CRMs such as Salesforce.com, Microsoft Dynamics CRM, Sugar CRM, ACT!, Goldmine, and more.
- Incoming call screen pops with CRM caller ID recognition.
- Click-to-dial directly from your CRM application.
- Easy navigation from UC applications to your CRM.
- Tags, call logging, reporting and searching of calls and records.
- Integration to DCT's Hosted PBX for phone presence, uniform application credentials, and calendar integration.
Extend business services to your end users' smartphones or tablets. Users can make and receive business calls -- including video calls -- via iOS and Android mobile devices using their business phone number. IM&P, feature control and call settings (find me, follow me, forwarding, etc.), corporate directory, call history and chat history are all accessible.
Collaborate with your colleagues regardless of location by sharing your screen via your preferred browser. Your desktop can be shared with internal colleagues or users outside your organization, and with multiple users at one time. You can also share files with the click of a mouse and maintain video calling and chat during desktop share.
Desk Phones & Soft Phones
HD Voice desk phones or soft phones with audio and video capability allow users to place calls anytime, anywhere. One number reaches you wherever you are, on any device, and you can start a call on your desk phone and seamlessly move the call to your mobile device. You can also quickly place or transfer calls through click-to-dial capabilities.
More UC Options from DCT:
UC-One, an extension to the DCT Hosted PBX phone system, delivers a unified experience for end-user communication and collaboration in the office and on the road. UC-One combines secure instant messaging and presence, desk and mobile voice communication, video calling, and desktop collaboration into a single application interface that is available on MAC and Windows PCs and iOS and Android tablets and mobile phones.
Click here to take a closer look at UC-One.
DCT's Google Connect application, powered by gUnify, delivers a robust UC experience for organizations using Google Apps for email, contacts, chat, documents and more. Through this plug-in, the DCT Hosted PBX phone system fully integrates with Google Apps, providing integrated presence, click-to-dial contacts, call logging, call history, CRM and more.
DCT's Unified Communications solution adds enterprise voice features to Microsoft Lync, which offers advanced presence and collaboration features from within the Microsoft Office suite of products. DCT UC can integrate with Office 365, your premise-based or hosted Lync server.