Careers

Founded in 1993, DCT Telecom Group is an international provider of cloud, data and VoIP solutions, serving thousands of business customers nationwide.  We are a proud business partner of the Cleveland Browns, were awarded a Top Workplaces honor by The Plain Dealer for two consecutive years, and as one of Northeast Ohio’s fastest growing companies were recognized as a prestigious Weatherhead 100 award winner for seven consecutive years. 

Top WorkplacesDCT takes pride in providing an enjoyable work environment that fosters collaboration and teamwork.  We have a reputation for providing our customers exceptional service and we are looking for individuals who possess a strong work ethic and who share our customer focus.  DCT offers excellent salary, full benefits, 401k, vacation and sick leave, as well as tremendous room for growth and career development.

Due to our continued leadership in providing cloud-based technology solutions, DCT is currently seeking qualified candidates for the following positions.

Current Openings

Account Service Representative

Description

We seek a driven, results-oriented individual committed to delivering a superior customer experience.  The Account Service Representative will join our Enterprise Account team which is responsible for managing our top customers.

Responsibilities

  • Field and respond to customer inquiries on all administrative aspects of their account.
  • Maintain a detailed database of all customer contact, service history, competitive services and contract status.
  • Perform administrative functions including creation of proposals, contract preparation, placing and tracking orders throughout the provisioning process, and invoice reviews.
  • Develop relationships and work closely with internal resources including service delivery, engineering and customer service to ensure all objectives and intervals are being met.
  • Become proficient in, and maintain expertise on, all DCT products and services.
  • Coordinate and participate in product demonstrations and off-site customer meetings.

Required Experience

  • 2+ years experience in telecommunications or a related technology field preferred but not required.
  • Strong business acumen and ability to identify and resolve complex technical issues.
  • Exceptional verbal, written and interpersonal communication skills.
  • Technical aptitude and strong computer skills including proficiency with MS Office, especially Excel and PowerPoint, Salesforce, and the ability to quickly master proprietary applications.
  • Strong work ethic, results orientation and attention to detail.
  • 4 year college degree.
  • Stable work history with a documented track record of growth and professional success.

This position offers excellent salary, bonus, car and cell phone allowance, full benefits, 401k with company match, vacation and sick leave, as well as tremendous room for growth and development in account management within our organization.

If interested, please submit your resume and cover letter to dreinecke@4dct.com.

Senior Account Executive

Description

This position is responsible for the retention and growth of an assigned customer base along with the ability to create sales in new accounts and cultivate opportunities in existing accounts.  The capability to establish and maintain long-term relationships within all levels of an organization, including the C-level, is critical.  Past success selling complex technology solutions is required, and specific experience with cloud, data and VoIP services is preferred.

Duties and Responsibilities

  • Manage and grow an assigned customer base by cultivating relationships throughout all levels of the organization.
  • Establish and maintain regular contact with key decision makers and influencers. Understand customer's business needs, strategies, and initiatives in order to deliver value-added business solutions.
  • Meet or exceed monthly sales goals and new revenue objectives through the sale of DCT services within the assigned customer base, and attract new logos by aggressively seeking new sales opportunities every day.
  • Acquire and integrate industry knowledge related to general trends, emerging technologies and competitive services to add value and create new revenue opportunities.
  • Work with internal resources including customer service, project management and engineering to maximize sales revenue and ensure ongoing customer satisfaction.
  • Maintain up-to-date account plans and keep organized records of activities.

Qualifications

  • Bachelor's degree or equivalent work experience and 4 years of outside business-to-business technology sales experience.
  • Excellent verbal, written and presentation skills.
  • Solid understanding and proven track record of quota achievement selling complex IT solutions including experience with cloud, data and VoIP applications.
  • Possess that rare blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality.
  • Proficiency with Salesforce and MS Office.
  • Strong organizational and time management skills with the ability to maintain a consistent focus on the achievement of sales and retention goals.

This position offers competitive base salary, monthly and quarterly bonus, car and cell phone allowance, full benefits, 401k with company match, vacation and sick leave.

If interested, please submit your resume and cover letter to dreinecke@4dct.com.

Manager, Project Management

Description

Reporting directly to the President, this position will be responsible for a team of project managers, project coordinators, and trainers whose function is to oversee the entire provisioning and service delivery process for DCT's Internet, WAN and Unified Communications (UC) solutions.

Duties and Responsibilities

  • Placing circuit orders and coordinating installation with the end user.
  • Corresponding and/or meeting with customers to finalize network and call flow design.
  • Ordering of customer premise equipment to support projects, including handsets, routers, switches, and peripherals.
  • Programming of Cloud PBX server platform (Broadsoft based).
  • Coordination between and correspondence with customers and their respective vendors; carriers; equipment manufacturers; and DCT sales, service delivery and engineering teams to ensure successful project completion.
  • Presence at and management of the activation services at customer site.
  • Pre- and post-activation training of end users on the DCT Cloud PBX/UC platform and associated administrative portals.
  • Documentation of all activity in Salesforce Service Cloud.
  • Providing leadership on project management processes, methodology, and tools that span multiple business units. Working with senior management to integrate process improvement into current planning and management processes.
  • Proactively identifying and mitigating risks associated with meeting project deliverables.
  • Providing balanced feedback to, and conducting periodic reviews of staff, including annual performance evaluations.
  • Acting as a point of escalation for all project management functions.

Qualifications

  • Bachelor's degree with some focus in business, IT or other technology discipline preferred.
  • 10+ years of progressively responsible experience in project coordination/management, including personal and team accountability and ownership.
  • The ideal candidate should have experience as a leader of a project/team and have direct experience with delivery of VoIP services in the SMB and/or enterprise markets.
  • A detail oriented, strategic leader who is solution oriented with exceptional communication skills.
  • Proven business process management skills including planning, organizational, budgeting, and time management skills.
  • Working knowledge of the Microsoft Office suite.
  • Experience with Salesforce Service Cloud preferred but not required.
  • Strong preference will be given to candidates possessing project management certifications, e.g. CAPM, PMP, CMI-ACP, etc.

If interested, please submit your resume, cover letter and salary requirements to careers@4dct.com.

Technical Support Representative

Description

As a member of DCT's growing Customer Support team, the Technical Support Representative will be responsible for providing outstanding support to our existing customer base. In addition to customer interaction, the Technical Support Representative will maintain relationships with DCT carriers and internal teams. The Technical Support Representative will be included in the on-call rotation which is essential to providing DCT customers with access to a team member 24 hours a day, seven days a week.

Responsibilities

  • Interact with customers in response to inquiries, concerns and requests
  • Gather information and determine the necessary action by evaluating and analyzing symptoms
  • Research required information using available resources
  • Take necessary action with appropriate carrier or internal team
  • Follow up with customers, carriers and internal resources to communicate status changes
  • Escalate per standard intervals to appropriate resource
  • Follow standard processes and procedures
  • Accurately document customer interaction
  • Stay current with DCT products, services, and processes
  • Participate in the DCT support on-call rotation at least one week per month

 Required Skills

  • Ability to resolve inquiries, concerns, and requests per standard process with initiative and urgency
  • Outstanding verbal, written and interpersonal communication skills
  • Ability to retain industry specific terminology and procedures
  • Exceptional problem analysis and solving skills
  • Effective time management
  • Strong attention to detail
  • Data entry skills

Qualifications

  • 2+ years cloud, data, voice experience
  • 2+ years office experience
  • Bachelor's degree or an equivalent combination of education and experience

If interested, please submit your resume, cover letter and salary requirements to abuckley@4dct.com.